If your purchase is defective or becomes defective, you may be entitled to a claim within two years from the date of purchase.
Please contact us at firstname.lastname@example.org with "Claims" in the subject. Please include the order number, description of the defect, and pictures showing the product and the defect.
Should you receive damaged goods following the delivery of the product(s), please inform our customer service immediately (within 14 days) to ensure that we can process your claim on time.
We will contact you after we have processed the claim, which can take up to 14 days.